Privacy Policy

1. Introduction

Collectimate.io ("Collectimate", "we", "our", or "us") is a product of FYD Technologies OPC, a corporation duly organized and existing under the laws of the Republic of the Philippines. We are committed to protecting the personal information of our users and platform contacts in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

This Privacy Policy describes how we collect, use, process, store, and protect personal data in connection with your use of the Collectimate platform, website, and related services.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, job title, company name.
• Contact Data: Email address, phone number, mailing address.
• Usage Data: IP address, browser type, pages visited, session duration, click activity.
• Campaign Data: Responses collected via AI voice calls or SMS conversations conducted through our platform on behalf of our clients.
• Communications: Messages, support inquiries, and demo requests submitted through our website.

3. How We Use Your Information

We process your personal data for the following legitimate purposes:

• To provide, operate, and improve the Collectimate platform and services.
• To respond to demo requests, inquiries, and support communications.
• To send service-related notifications and updates (not unsolicited marketing).
• To analyze usage trends and improve user experience.
• To comply with applicable laws and regulatory requirements.
• To detect, prevent, and address fraud, abuse, or security incidents.

4. Legal Basis for Processing

We process personal data based on: (a) your consent, where required; (b) the necessity of fulfilling a contract or pre-contractual steps at your request; (c) compliance with a legal obligation; or (d) our legitimate interests in operating and improving our services, provided such interests are not overridden by your rights and freedoms.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share data with:

• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, email delivery), bound by confidentiality obligations.
• Clients: Data collected through campaigns is made available exclusively to the client who commissioned the campaign.
• Legal Authorities: When required by law, court order, or governmental authority.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Campaign data is retained per the data retention terms agreed upon with each client.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time, without affecting prior processing.
• Lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via our website or by direct notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries:

FYD Technologies OPC
26F One Vertis Plaza, Vertis North, Agham Road, Brgy. Bagong Pag-asa, One Vertis Plaza, Quezon City, Philippines, 1105
Email: [email protected]
Mobile: +63 917-710-1995
Landline: +632-7618-2983